Active Incident

Updated a few seconds ago

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MaintenanceDegraded Performance

Incident Status

Degraded Performance

Components

Nanit App --- Remote Livestream, Nanit App --- Insights Data Collection

Locations

Nanit App


February 24, 2020 2:51AM EST
[Investigating] Maintenance is taking longer than expected. Degraded performance impacts a small amount of users.

February 24, 2020 5:16AM EST
[Investigating] Nanit Server Maintenance is ongoing. A small percentage of users may experience disconnections, which could prevent Insights from generating correctly.

Nanit App --- Local Livestream




Operational

Nanit App --- Remote Livestream




Degraded Performance

Nanit App --- Insights Data Collection




Degraded Performance

Nanit App --- Setup & Onboarding




Operational

Nanit.com --- Nanit.com Store Checkout




Operational

Nanit.com --- my.nanit.com Subscription Management




Operational

External Services

AWS EC2

AWS S3

Shopify

Scheduled Maintenance

Infrastructure ImprovementsPlanned Maintenance

Schedule

February 24, 2020 2:00AM - 3:30AM EST

Components

Nanit App --- Remote Livestream

Locations

Nanit App

Description

Upgrades to the Nanit servers to improve stability and connections. Users may experience remote disconnections during this time.

History (Last 7 days)

Some remote streams having connection issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Nanit App --- Remote Livestream


Locations

Nanit App



February 18, 2020 8:56AM EST
[Investigating] We are investigating an issue affecting some users' ability to stream remotely. Users who are streaming locally on the same Wi-Fi network as their camera should be unaffected.

February 18, 2020 9:28AM EST
[Resolved] We have resolved the issue and remote streaming has resumed normal operation for all users. If you are still encountering problems, please try unplugging your Nanit camera and reconnecting it, as well as restarting your Nanit app on your phone.